April 21, 2010

West Corporation Reports First Quarter 2010 Results

OMAHA, NE, April 21, 2010 - West Corporation, a leading provider of technology-driven, voice-oriented solutions, today announced its first quarter 2010 results.

Consolidated Operating Results
For the first quarter of 2010, revenue was $599.8 million compared to $607.0 million for the same quarter last year, a decrease of 1.2 percent. Revenue from acquired entities2 was $2.8 million during the first quarter of 2010.

First quarter revenue was impacted by a reduction of $24.3 million from businesses in which the Company is decreasing its exposure or has exited. Foreign currency exchange rates also negatively impacted revenue in the first quarter by $2.9 million compared to the rates used for 2010 guidance.

"We had record operating income of $117.2 million and record operating margin of 19.5 percent in the first quarter," said CFO, Paul Mendlik. "We also had very strong cash flows from operations of $115.5 million. $55 million of the $66.6 million increase in cash flows from operations is due to changes in working capital primarily related to accrued expenses and accounts payable."

Adjusted EBITDA for the first quarter of 2010 was $166.8 million, or 27.8 percent of revenue, compared to $163.6 million, or 27.0 percent of revenue, for the first quarter of 2009. A reconciliation of Adjusted EBITDA to cash flows from operating activities is presented below.

Balance Sheet and Liquidity
At March 31, 2010, West Corporation had cash and cash equivalents totaling $56.6 million and working capital of $140.5 million.

During the quarter, the Company paid off the remaining $72.9 million on its U.S. revolving credit facility.

During the first quarter of 2010, the Company invested $34.7 million in capital expenditures primarily for software and computer equipment.

Acquisition
As previously announced, the Company acquired SKT Business Communication Solutions (SKT BCS) on April 1, 2010. By adding SKT BCS's expert professional services, West can provide customers worldwide with custom unified communications solutions based on their unique environment, regardless of company size, industry or location. Results from SKT BCS will be included in the Unified Communications segment and are not expected to have a material impact on the Company's 2010 results.

Conference Call
The Company will hold a conference call to discuss these topics on Thursday, April 22, 2010 at 11:00 AM Eastern Time (10:00 AM Central Time). Investors may access the call by visiting the Financials section of the West Corporation website at www.west.com and clicking on the Webcast link. A replay of the call will be available on the Company's website at www.west.com.

About West Corporation
West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

Forward-Looking Statements
This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as "may," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "intends," "continue" or similar terminology. These statements reflect only West's current expectations and are not guarantees of future performance or results. These statements are subject to risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. These risks and uncertainties include, but are not limited to, the effects of global economic trends on the businesses of West's clients; competition in West's highly competitive industries; West's ability to keep pace with its clients' needs for rapid technological change and systems availability; the loss, financial difficulties or bankruptcy of any key clients; the non-exclusive nature of West's client contracts and the absence of revenue commitments; increases in the cost of voice and data services or significant interruptions in these services; the cost of pending and future litigation; extensive regulation affecting many of West's businesses; security and privacy breaches of the systems West uses to protect personal data; West's ability to protect its proprietary information or technology; the cost of defending West against intellectual property infringement claims; service interruptions to West's data and operation centers; West's ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; the political, economic and other conditions in the countries where West operates; changes in foreign exchange rates; West's ability to complete future acquisitions and integrate or achieve the objectives of its recent and future acquisitions; and West's ability to recover charged-off consumer receivables and decreases in collections in its receivables management business. In addition, West is subject to risks related to its level of indebtedness. Such risks include West's ability to generate sufficient cash to service its indebtedness and fund its other liquidity needs; West's ability to comply with covenants contained in its debt instruments; the incurrence of significant additional indebtedness by West and its subsidiaries and the ability of West's lenders to fulfill their lending commitments. West is also subject to other risk factors described in documents filed by the company with the United States Securities and Exchange Commission.

These forward-looking statements speak only as of the date on which the statements were made. West undertakes no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent required by applicable law.


Reconciliation of Financial Measures
The common definition of EBITDA is "Earnings Before Interest Expense, Taxes, Depreciation and Amortization." In evaluating liquidity, we use earnings before interest expense, share based compensation, taxes, depreciation and amortization, minority interest, non-recurring litigation settlement costs, other non-cash reserves, transaction costs and after acquisition synergies and excluding unrestricted subsidiaries, or "Adjusted EBITDA." EBITDA and Adjusted EBITDA are not measures of financial performance or liquidity under generally accepted accounting principles ("GAAP"). EBITDA and Adjusted EBITDA should not be considered in isolation or as a substitute for net income, cash flows from operations or other income or cash flows data prepared in accordance with GAAP. Adjusted EBITDA, as presented, may not be comparable to similarly titled measures of other companies. Adjusted EBITDA is presented as we understand certain investors use it as one measure of our historical ability to service debt. Adjusted EBITDA is also used in our debt covenants, although the precise adjustments used to calculate Adjusted EBITDA included in our credit facility and indentures vary in certain respects among such agreements and from those presented below. Set forth below is a reconciliation of EBITDA and Adjusted EBITDA to cash flows from operations.

The following table summarizes the Company's cash flows by category for the periods presented.

AT THE COMPANY:
David Pleiss
Investor Relations
(402) 963-1500
dmpleiss@west.com

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1See Reconciliation of Financial Measures below.
2Revenue from acquired entities includes Stream57 and Corvent in the Unified Communications segment.
3Automated services includes Unified Communications, Intrado and West Interactive.


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