West Corporation
Apr 17, 2008

West Corporation Reports First Quarter 2008 Results

Company Updates 2008 Guidance

OMAHA, NE, April 17, 2008 - West Corporation, a leading provider of outsourced communication solutions, today announced its first quarter 2008 results.

Financial Summary (unaudited)
(Dollars in millions)

Consolidated Operating Results

For the first quarter ended March 31, 2008, revenues were $525.8 million compared to $508.6 million for the same quarter last year, an increase of 3.4 percent. Revenue from acquired entities accounted for $27.2 million of the increase during the first quarter.

1See Reconciliation of Financial Measures below.
2Acquired entities include CenterPost Communications, Inc. (acquired in February 2007) and TeleVox Software, Incorporated (acquired in March 2007) in the Communications Services segment and Omnium Worldwide, Inc. (acquired in May 2007) in the Receivables Management segment.

During the quarter, the Company recorded a $24.2 million reduction in revenue in its Receivables Management segment from an allowance for impairment of purchased accounts receivable. This impairment was due to reduced liquidation rates on existing portfolios associated with weaker economic conditions for consumers which resulted in a weaker than expected collection environment. This impairment charge resulted in a 390 basis point reduction in consolidated first quarter operating margin. In addition, minority interest was reduced by $5.6 million to account for the minority owner's share of this impairment. "We reduced our purchases of portfolio receivables to $22.5 million in the first quarter of 2008 compared to $36.9 million in the first quarter of 2007 due to the changing economic conditions," stated Paul Mendlik, Chief Financial Officer of West Corporation.

Excluding the $24.2 million revenue impairment charge, consolidated revenue grew 8.3 percent to $551.0 million. Organic growth before the impairment charge was 3 percent for the quarter.

Debt Funding

During the quarter, the Company entered into a $134 million commitment to increase its Senior Secured Credit Facility to support the expected acquisition of Genesys Conferencing. The Company is also evaluating the placement of $125 million in Euro-based debt to support this acquisition.

The Company has agreements with affiliates of Cargill Financial Services Corp. ("Cargill") to evaluate and finance purchases of charged-off receivable portfolios through the end of 2008. Cargill has expressed a desire to modify the terms of those agreements, effective immediately, in a way which would be less favorable to West Corporation. These changes, if implemented, are not expected to have a material impact on the consolidated results of West Corporation. The Company is currently evaluating its financing sources to support its portfolio receivable purchases but expects to fund its existing forward flow purchase commitments with the Cargill facility through the end of 2008.

2008 Guidance

As a result of the impairment charge in the Receivables Management segment and the anticipation of a difficult economic and operating environment, the Company now anticipates the following results for the year ending December 31, 2008. This guidance does not include the proposed acquisition of Genesys Conferencing and assumes no additional acquisitions or changes in the current operating environment.

Balance Sheet and Liquidity

At March 31, 2008, West Corporation had cash and cash equivalents totaling $126.5 million and working capital of $197.3 million. The $40.7 million increase in working capital in the first quarter of 2008 over the first quarter of 2007 is due primarily to a reduction in accounts payable and accrued expenses due to timing of payments. This also resulted in a reduction of cash flow from operating activities, which was $24.0 million for the first quarter of 2008. First quarter depreciation expense was $24.7 million and amortization expense was $17.5 million. Adjusted EBITDA for the first quarter was $137.7 million, or 26.2 percent of revenue. The accounts receivable portfolio impairment reduced Adjusted EBITDA by $0.6 million for the quarter. A reconciliation of Adjusted EBITDA to cash flow from operating activities is presented below.

During the quarter, the Company invested $30.5 million in capital expenditures primarily for information technology systems, software and equipment.

Conference Call

The Company held a conference call to discuss these topics on Thursday, April 17, 2008 at 11:00 AM Eastern Time (10:00 AM Central Time). A replay of the call is available on the Company's website at www.west.com.

About West Corporation

West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. West helps its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. The Company's integrated suite of customized solutions includes customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services.

Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 42,000 employees based in North America, Europe and Asia. For more information, please visit www.west.com.

Forward Looking Statements

This press release contains forward looking statements. Forward-looking statements can be identified by the use of words such as "may," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "intends," "continue" or similar terminology. These statements reflect only West's current expectations and are not guarantees of future performance or results. These statements are subject to risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. These risks and uncertainties include the ability to integrate or achieve the objectives of our recent acquisitions, West's ability to complete future acquisitions, competition in West's highly competitive industries, extensive regulation in many of West's markets, West's ability to recover on its charged-off consumer receivables, capacity utilization of West's contact centers, the cost and reliability of voice and data services, availability of key personnel and employees, the cost of labor and turnover rates, the political, economic and other conditions in countries where West operates, the loss of any key clients, West's ability to purchase, and finance the acquisition of, charged-off receivable portfolios on acceptable terms and in sufficient amounts, the nature of West's forward flow contracts, the non-exclusive nature of West's client contracts and the absence of revenue commitments, the possibility of an emergency interruption to West's data and contact centers, acts of terrorism or war, security or privacy breaches of West's systems and databases, West's ability to protect proprietary information or technology, West's ability to continue to keep pace with technological developments, the cost of pending and future litigation and other risk factors described in documents filed by the company with the United States Securities and Exchange Commission including West's annual report on Form 10-K for the year ended December 31, 2007. These forward-looking statements speak only as of the date on which the statements were made. West undertakes no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise.

Reconciliation of Financial Measures

The common definition of EBITDA is "Earnings Before Interest Expense, Taxes, Depreciation and Amortization." In evaluating liquidity, we use earnings before interest expense, share based compensation, taxes, depreciation and amortization, minority interest, non-recurring litigation settlement costs, other non-cash reserves, transaction costs and after acquisition synergies and excluding unrestricted subsidiaries, or "Adjusted EBITDA." We also use "Adjusted EBITDA Excluding Interest Income," which we define as earnings before interest expense and non-recurring interest income, share based compensation, taxes, depreciation and amortization, minority interest, non-recurring litigation settlement costs, other non-cash reserves, transaction costs and after acquisition synergies and excluding unrestricted subsidiaries. EBITDA, Adjusted EBITDA and Adjusted EBITDA Excluding Interest Income are not measures of financial performance or liquidity under generally accepted accounting principles ("GAAP"). EBITDA, Adjusted EBITDA and Adjusted EBITDA Excluding Interest Income should not be considered in isolation or as a substitute for net income, cash flow from operations or other income or cash flow data prepared in accordance with GAAP. Adjusted EBITDA and Adjusted EBITDA Excluding Interest Income, as presented, may not be comparable to similarly titled measures of other companies. Adjusted EBITDA and Adjusted EBITDA Excluding Interest Income are presented as we understand certain investors use them as one measure of our historical ability to service debt. Adjusted EBITDA is also used in our debt covenants. Set forth below is a reconciliation of EBITDA, Adjusted EBITDA and Adjusted EBITDA Excluding Interest Income to cash flow from operations.

David Pleiss
Investor Relations
(402) 963-1500