OMAHA, Neb., Apr 21, 2004 /PRNewswire-FirstCall via COMTEX/ -- West Corporation (Nasdaq: WSTC), a leading provider of outsourced communication solutions, today announced first quarter 2004 results.
Financial Summary (unaudited) (In millions, except per share amounts and percentages) Three Months Ended March 31 2004 2003 Percent Change Total Revenue $289.4 $216.2 33.9% Operating Income $44.7 $31.9 40.2% Net Income $27.4 $20.1 36.5% Net Income per share (basic) $0.41 $0.30 36.7% Net Income per share (diluted) $0.40 $0.30 33.3%
"We are pleased with this quarter's results," commented Thomas B. Barker, Chief Executive Officer of West Corporation. "Our continued focus to strive for operational excellence is demonstrated by our profitable results and overall margin improvements this quarter."
Consolidated Operating Results
For the quarter ended March 31, 2004, the Company recorded revenues of $289.4 million up 33.9% from $216.2 million in the first quarter 2003. Net income was $27.4 million, compared to $20.1 million for the same quarter of last year. Diluted earnings per share for the first quarter was 40 cents, versus 30 cents in the prior year comparable period. The results for 2004 include the effect of the InterCall acquisition, which closed on May 9, 2003 and the ConferenceCall.com acquisition, which closed on November 1, 2003.
The company reported consolidated operating margins of approximately 15.5%, up from 14.8% in the same quarter last year, and 14.5% for the year ended December 31st 2003. As a percentage of revenue, consolidated SG&A expense increased during first quarter 2004 to 41.0% from 37.5% in the same period last year, due to the acquisition of InterCall and ConferenceCall.com, which have a different operating structure than the Communication Services division.
Balance Sheet and Cash Flow
During the first quarter, West invested $12.5 million in capital expenditures. The company's financial standing remained strong with cash and cash equivalents of $39.5 million and a solid current ratio of 1.53 to 1. As of March 31, 2004, the company had $250 million of capacity available on its bank line of credit.
"Our ability to grow profitably is highlighted by cash flow generated by the company. The earnings before interest, taxes, depreciation and amortization (EBITDA) increased to $69.7 million in the first quarter of 2004 compared to $49.3 million in the first quarter of 2003," commented Paul Mendlik, Chief Financial Officer of West. "We increased both the number of workstations and our revenue per workstation during the quarter. Our workstation count as of March 31, 2004 was approximately 14,000 and revenue per workstation increased to $13,545."
The company will hold a conference call to discuss earnings on April 22nd at 10:00 AM Central Time. Investors may access the call by visiting the Investor Relations section of the West Corporation website at www.west.com and clicking on the Live Webcast icon. If you are unable to participate during the live webcast, a replay of the call will also be available on the website.
Reconciliation of Non-GAAP Measure
"EBITDA" is defined as income before income tax expense and minority interest, depreciation, interest income, interest expense and amortization. EBITDA is not intended to represent cash flow from operations as defined by generally accepted accounting principles and should not be considered as an alternative to net income as an indicator of operating performance or to cash flows as a measure of liquidity. EBITDA is presented as one measure of a borrower's historical ability to service its debt. The following is a reconciliation of EBITDA to net income:
For the three months ended March 31, Amounts in thousands 2004 2003 Net income $27,427 $20,095 Depreciation and amortization 24,647 17,219 Income taxes 16,039 12,103 Interest income (61) (409) Interest expense 1,605 337 EBITDA $69,657 $49,345
About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West's integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, conferencing and accounts receivable management services.
Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of approximately 25,000 employees based in North America, Europe and Asia.
For more information, please visit www.west.com .
Statements which are not historical facts contained in this release are forward-looking statements that involve risks and uncertainties. Such risks and uncertainties include, but are not limited to: planned expansion of operating facilities; labor market conditions; mergers, acquisitions, or joint ventures, including their execution; customer concentrations; technological innovation; and general economic conditions. Further information regarding the factors that could cause actual results to differ from expected or projected results can be found in documents filed by the Company with the United States Securities and Exchange Commission (the "SEC").
WEST CORPORATION CONDENSED STATEMENTS OF OPERATIONS (Unaudited, in thousands except per share and selected operating data) Three Months Ended March 31, % 2004 2003 Change Revenue $289,368 $216,186 33.9% Cost of services 125,934 103,262 22.0% Selling, general and administrative expenses 118,695 81,017 46.5% Operating income 44,739 31,907 40.2% Other income (expense), net (1,273) 456 -379.2% Income before tax 43,466 32,363 34.3% Income tax expense 16,039 12,103 32.5% Minority Interest - 165 -100.0% Net income $27,427 $20,095 36.5% Earnings per share: Basic $0.41 $0.30 Diluted $0.40 $0.30 Weighted average common shares outstanding: Basic 67,297 66,185 Diluted 68,754 67,468 SELECTED OPERATING DATA: Revenue: Communication Services * 214,140 216,186 Conferencing 75,228 - Total 289,368 216,186 Operating Income: Communication Services 27,971 31,907 Conferencing 16,768 - Total 44,739 31,907 Operating Margin: Communication Services 13.1% 14.8% Conferencing 22.3% - Total 15.5% 14.8% Number of Communication Services workstations (end of period) 14,019 14,154 Number of Communication Services ports (end of period) 141,840 153,659 * Communication Services = includes all West Corporation services apart from Conferencing. Condensed Balance Sheet March 31, December 31, % 2004 2003 Change Current assets: Cash and cash equivalents $39,534 $25,563 54.7% Accounts receivable, net 156,082 153,428 1.7% Other current assets 29,173 23,423 24.5% Total current assets 224,789 202,414 11.1% Property and equipment, net 226,196 234,650 -3.6% Goodwill 462,459 452,848 2.1% Other assets 113,169 125,951 -10.1% Total assets $1,026,613 $1,015,863 1.1% Current liabilities $147,210 $121,621 21.0% Long Term Obligations 126,250 169,500 -25.5% Other liabilities 68,394 68,504 -0.2% Stockholders' equity 684,759 656,238 4.3% Total liabilities and stockholders' equity $1,026,613 $1,015,863 1.1%
SOURCE West Corporation
Investor Relations, Carol Padon of West Corporation, +1-402-963-1500 (WSTC)
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