| Business Philosophy |
| UPS founder Jim Casey established principles and values that are part of the fabric of our business. For almost 100 years, these principles and values have remained constant and have been integral to our success. This legacy of honesty, quality and integrity is fundamental to our ability to attract and retain the best people, gain and keep the trust of our customers, create shareowner value, minimize environmental impacts, support the communities in which we operate and protect our reputation. |
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| Employees: We respect and value the individual. |
- We encourage a spirit of teamwork.
- We promote from within.
- We help people to develop themselves.
- We place great value on diversity.
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| Customers: We believe that enabling our customers to succeed and grow is central to the success of UPS. |
- We treat each customer as our only customer.
- We never promise more than we can deliver, and we deliver on every promise.
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| Shareowners: We sustain a financially strong company. |
- We manage assets wisely.
- We emphasize the "long term" in strategy development and decision-making.
- Weseek to provide long-term competitive returns to our shareowners.
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| Ownership philosophy: We encourage ownership of our company by our employees. |
- Having a personal stake in the company causes employees to think like owners and work like partners. Employee ownership creates a sense of teamwork and strengthens and preserves our values.
- It is our goal to have employees share in the success of the company through various plans to reward and encourage participation as shareowners.
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| Sustainability: We operate our business with a balance between economic success, social responsibility and environmental stewardship. |
- We believe our economic well-being benefits society by providing good wages, paying taxes, and practicing philanthropy.
- We encourage community involvement and volunteerism by our employees.
- We proactively employ solutions that minimize the impact of our business on the environment.
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