In addition to featuring a sleek new format that’s easy to use, www.lydall.com now contains links to a suite of interactive websites tailored to meet the specialized requirements of Lydall’s customers and potential customers in each of its primary markets.
Chris Skomorowski, president and CEO of Lydall, commented, “I believe Lydall’s website is one of the best in the markets we serve. We look forward to serving our customers even better in the future through the new collaboration tools and order-tracking features we have introduced. “
Lydall’s market-specific websites include: lydallfiltration.com, lydallautomotive.com, lydallthermal.com, lydalltransport.com, and chartermedical.com. Lydall’s sites offer a range of customized interactive tools. Guided Selling Tools assist customers by analyzing specific performance requirements and recommending appropriate Lydall products; a unique File Exchange feature enables secure, two-way transmission of concept documents, performance criteria and other information; and Online Order Tracking provides instant access to up-to-the-minute order and shipment information. Sales Profile features present Lydall customers with individual ordering history “at a glance” so that they may better understand their inventory use patterns and manage costs. Online Collaboration functions facilitate the scheduling and conduct of online meetings, and a unique Bioprocessing Graphic Design Tool simplifies the design of customized bioprocessing containers by bringing it online with a “real-time” process that takes just minutes to complete.
Jim Carolan, Lydall vice president – e-commerce, noted, “Our goal is to continually improve our e-commerce capabilities and to become world class in those endeavors. With the introduction of our new interactive sites specific to individual markets and enhanced customer service features, we are well on our way. We are working to integrate e-commerce into our marketing activities throughout the Company and to fully take advantage of the efficiencies and opportunities afforded to us and our customers by the Internet.”
Lydall, Inc. is a New York Stock Exchange listed company, headquartered in Manchester, Connecticut. The Company, with ten operations in the U.S., one in France, one in Germany, and offices in Japan, focuses on specialty engineered products for the thermal/acoustical and filtration/separation markets.