NEW YORK, Aug. 25, 2010 -- Chase announced today that it has offered more than 900,000 mortgage modifications to struggling homeowners since the beginning of 2009 through a wide range of government and Chase initiatives to address the housing crisis.
"We have worked directly with homeowners as the economy has hit them far deeper and for far longer than they expected," said Charlie Scharf, head of Retail Financial Services at Chase. "We continue to look for creative and effective ways to help them stay in their homes, whenever possible."
Chase has resolved more than 61,000 aged HAMP trial modifications in the last three months, and has made decisions and communicated the decisions to more than 80% of the customers with remaining aged trials.
Helping 140,000 homeowners face to face. Chase became the first major servicer to open face-to-face counseling centers in the hardest-hit areas of the country; counselors at the 51 centers have met with nearly 100,000 struggling homeowners since early 2009.
Chase also has hosted or participated with community groups in more than 1,000 local events, including multi-day events that have helped more than 2,000 customers in one location. In all, Chase has met with more than 140,000 homeowners.
"Time and time again, homeowners have told us how helpful it is to talk one on one with a Chase loan counselor," Scharf said. "Our counselors listen to each family and then help them start the process, fill out documents and walk them through possible options - all at no charge to the customer."
Adding 8,000 employees: Over the last 18 months, Chase has added 8,000 loan counselors and other staffers to work with struggling homeowners, communicating with them in person, over the phone, and through letters and email.
Donating 900 homes to non-profits. Recognizing that some families can't afford their own home, Chase has worked closely with local non-profit organizations to donate homes or sell them at substantial discounts. In turn, the organizations rehab the home, provide them to families in need, and help to stabilize communities. Partnering with the Neighborhood Stabilization Trust and other community organizations, Chase has donated or sold at a discount more than 900 homes.
Working closely with government programs. Chase has been an early and active participant in the following government programs to help homeowners:
Chase remains committed to helping customers avoid foreclosure, whenever possible. Key efforts include:
Drawing on its 200-year legacy of integrity, strength and financial resources, Chase helps families achieve and sustain homeownership. Today, Chase originates home loans through more than 5,100 Chase bank branches, as well as retail correspondent lenders in 50 states, call centers and loan officers in strategic markets. The company also services $1.3 trillion home loans. Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM). More information can be found at chase.com.